Looking into the Eyes of your Nemesis

Today I found myself thinking about a segment on 60 Minutes I saw Sunday evening:  


The subject was "Finding forgiveness for racist" It asked the question "Why forgive man who committed violence in the name of white supremacy?" 

The 2 men on either side of a racially-charged incident were interviewed and the racist said he started to change when he looked into the eyes of a man he was kicking? 

It seems likely that so many problems that happen between people could be solved if they could take a real look into each others hearts. It least it is something to hope would help.